cropper
Strategic Marketer

Welcome to Your Future!
We Are Looking For Talented People Just Like You
to become our next

Customer Success & Growth Strategy Specialist

LEADERSHIP
SUCCESS BREEDS SUCCESS. JOIN A WINNING TEAM.
John Donges
CHIEF EXECUTIVE OFFICER
David
CHIEF INNOVATION OFFICER
Thomas
HEAD OF DEVELOPMENT
Rosen
TECHNOLOGY
Meredith
HEAD OF OPERATIONS
ABOUT US
FAR FROM YOUR 'AVERAGE' COMPANY.
WHO WE ARE

At Strategic Marketer, we're at the forefront of empowering businesses to reach new heights with cutting-edge marketing automation and growth strategies. Recognized by Inc. Magazine as one of the fastest-growing companies in the U.S., our innovative solutions and passionate team are the backbone of our continued success. We’re searching for Customer Success & Growth Strategy Specialists who will play a crucial role in providing advanced support to our clients, ensuring they not only succeed but thrive.

 

Why This Role Matters


As a Customer Success & Growth Strategy Specialist, you will be at the heart of our customer engagement strategies. You'll be the first point of contact for our valued customers, ensuring they have the tools, knowledge, and support to succeed. Your role will be vital in maintaining high customer satisfaction, driving engagement, and contributing to the overall growth of our business. This is more than just a support role—it's a chance to make a significant impact on our company’s success and our customers’ growth.

Key Responsibilities
🔧 Advanced Technical Support
Resolve complex technical issues, guiding customers through intricate troubleshooting processes and providing expert-level solutions.
🎯 Proactive Customer Success
Anticipate customer needs, identify potential issues before they arise, and implement strategies to prevent them, ensuring optimal product usage.
💡 Customer Optimization
Work with customers to maximize their use of our software, providing insights and recommendations to enhance their overall experience and success.
🤖 AI-Driven Solutions
Utilize advanced AI tools to streamline support processes and focus on delivering high-impact solutions for our customers.
🏁 Customer Onboarding & Training
Lead advanced onboarding sessions, helping customers integrate our solutions into their existing systems and workflows.
🗣️ Feedback & Advocacy
Serve as a bridge between the customer and our product development teams, ensuring that customer feedback is incorporated into ongoing improvements.
🤝 Collaboration
Partner with cross-functional teams, including product and engineering, to resolve issues and improve the customer experience.
📚 Continuous Learning
Stay updated on the latest features, updates, and best practices, ensuring you’re always ready to provide top-tier support.
🌟 Drive Customer-Centric Growth
Ensure customer satisfaction but also to drive revenue growth. You'll participate in creative strategies for upselling, cross-selling, retention, and reactivation, turning every customer interaction into an opportunity for mutual success.
What We're Looking For
📅 Experience
2+ years of experience in a customer support role, with a focus on advanced technical support within a SaaS or technical environment.
🛠️ Technical Expertise
Strong understanding of software systems, APIs, integrations, and advanced troubleshooting methodologies.
💬 Communication
Exceptional verbal and written communication skills, capable of explaining complex concepts in a clear and concise manner.
🧠 Problem-Solving
A strategic thinker with the ability to diagnose issues quickly and implement effective solutions.
⚡ Adaptability
Comfortable navigating fast-paced environments and evolving technologies, with a proactive approach to continuous improvement.
🌟 Customer-Centric
A passion for helping customers succeed, with a deep understanding of their needs and a commitment to delivering outstanding service.
🚀 Leadership Potential
Eagerness to learn and grow into a leadership role, with the drive to mentor others and take on additional responsibilities.
Why Join Us?
🌍 Flexible Work Environment
Enjoy the freedom to work from anywhere while making a meaningful impact.
🚀 Growth Opportunities:
Be part of a rapidly scaling company, offering numerous opportunities for professional development and leadership roles.
🤝 Collaborative Culture
Join a team that values innovation, excellence, and a relentless focus on customer success.
🎯 Make a Difference:
Play a crucial role in shaping our customer success strategies and driving our business forward.Eagerness to learn and grow into a leadership role, with the drive to mentor others and take on additional responsibilities.
Ready To Apply
If you’re passionate about solving complex challenges, driving customer success, and advancing your career in a dynamic environment, we’d love to hear from you!

JOIN THE TEAM!

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